Shipping policy
Shipping Policy
Order processing?
the New Cool utilizes a Print/Handcraft on Demand fulfillment model, meaning items are created specifically for your order. Once the item is physically en-rout to you, you'll receive your unique tracking number
Shipping Timeline:
- Order Processing: Allow 1-3 business days for your order to be processed and produced.
- Shipping: After processing, free shipping within the U.S. typically takes 4-7 business days (varies based on location). Expedited options are available at checkout.
- International Shipping: Orders outside the United States typically arrive within 8–15 business days from the date of purchase, depending on destination. Expedited options available at checkout.
Expedited Shipping:
Shipping can be customized during the checkout process, expedited options are available at checkout.
Reliability:
the New Cool partners with Shopify-Approved fulfillment-centers to ensure your order is shipped efficiently. However, unforeseen delays can occasionally occur during the fulfillment/shipping process. In the event of a delay, the New Cool will contact you via email with an update.
Free Shipping:
the New Cool is happy to offer free shipping on all orders worldwide! Free shipping entails standard delivery, expedited options are available at an additional cost.
International Shipping:
the New Cool is happy to offer free shipping worldwide! International orders are fulfilled via our print-on-demand partners and typically ship within 1–3 business days after processing. Delivery times vary by destination — international orders generally arrive within 8–15 business days depending on your location. Expedited shipping options available at checkout. Customs processing times may add additional days beyond the estimated window and are outside our control.
Questions:
If you have any questions about the shipping policy, please don't hesitate to contact the New Cool via email at support@theNewCool.org, chatting to us via messaging from the store front or any of our social profiles.